Privacy statement for clients

Who is responsible

Liana Drakopoulou, psychologist, practising at Stories, Maliestraat 3, 3581 SH Utrecht. Email: inquiries@lianadrakopoulou.com. Phone: +31 6 18316633. Chamber of Commerce (KvK) number: KvK number.

This statement is for people who have become my clients. The general privacy statement covers this website and the contact before therapy starts.

What I record

• Your contact and identification details: exactly which details are recorded, for example name, address, date of birth, email, phone number, and the name of your GP if you agree.
• Why you come to therapy and what you share in sessions.
• My notes: the treatment plan, how it goes, and the agreements we make.
• Appointments, invoices and payments.

Why I record it and on what basis

• To give you therapy. This is the agreement between us (Article 6(1)(b) of the GDPR). Information about your health is processed to provide care, under professional secrecy (Article 9(2)(h)).
• To meet legal obligations, such as keeping a client file and financial records (Article 6(1)(c)).
• With your consent when I ask for it, for example before I contact your GP or another professional.

Confidentiality

I am bound by professional secrecy. I do not share information about you without your permission, unless the law requires or allows me to. wording that matches the professional code and the reporting rules that apply to Liana.

Who has access

Only I have access to your file. whether she discusses cases with a supervisor or colleague, and how: anonymised or with the client's permission.

To keep your file and run the practice I use service providers, such as the system where the file is kept, the tool for online sessions, my email and calendar provider, and my bookkeeping. name each one. I have agreements with them about confidentiality and data protection.

Email and online sessions

Email is not fully secure. Please share sensitive details in our sessions rather than by email. If you prefer another way to reach me, tell me. Online sessions take place through the video tool. Please choose a private place for them. that sessions are not recorded unless agreed with the client in advance.

How long I keep your file

Client files are kept for as long as the law requires. For health care records in the Netherlands this is generally 20 years after the last treatment, and financial records are kept for 7 years Liana to confirm which retention periods apply to her practice. After that period I delete or destroy the data.

How I protect your data

the actual measures, for example password-protected and encrypted devices, an access-controlled system for the file, and locked storage for any paper documents.

Your rights

You have the right to see your file and to receive a copy, to have incorrect information corrected, to add your own comments, to object to the use of your data, and to ask me to delete parts of it. I may be required by law to keep some of it, and I will explain this if it applies. Email inquiries@lianadrakopoulou.com. I will reply within one month.

If you are not satisfied, you can complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl). I would appreciate the chance to put things right first.

Changes

I may update this statement. The date at the top shows when it last changed.